Privacy Policy

This policy explains how [Registered legal entity name] ("Apex Arabia", "we", "us") handles personal data collected through www.apexarabia.sa (the "Website"). We are registered in the Kingdom of Saudi Arabia under Commercial Registration number [Commercial Registration number], with our registered address at [Registered address in Saudi Arabia].

We act as the controller of the personal data described here and handle it in line with the Saudi Personal Data Protection Law (PDPL) and its implementing regulations.

This policy covers the public Website. If you create an account or submit an application through our client portal, the information you give there is also handled under the terms and privacy notice shown in the portal.

We collect only what we need to answer you and to provide the services you ask for.

• Information you give us: your name, email address, company name, the license type you are interested in and the message you write in our contact form; and anything you send us by email, phone or WhatsApp.
• Information collected automatically: your IP address, browser and device type, the pages you visit and the time of your visit, recorded in server logs for security and to keep the Website working.
• We do not ask for passports, trade licenses or other identity documents through the Website. If you become a client, we collect those documents through our service process and handle them under your service agreement.

• To reply to your enquiry and send you a quote.
• To provide the licensing and setup services you request.
• To keep the Website secure, prevent misuse and fix technical problems.
• To meet our legal, regulatory and accounting obligations.
• To improve the Website and our content, using aggregated information where possible.

We use your personal data with your consent, for example when you submit the contact form; to take steps you ask for before entering a service agreement; to carry out an agreement with you; and where the law requires or permits it. You can withdraw your consent at any time (see section 10).

We do not sell your personal data. We share it only as needed with:

• Service providers that help us run the Website and our business, such as hosting, email and messaging platforms (including WhatsApp), under appropriate confidentiality and security commitments.
• Saudi government bodies and platforms, but only for the applications you instruct us to make as our client.
• Professional advisers such as lawyers, auditors and insurers, where necessary.
• Authorities, courts or regulators when the law requires it.
• A buyer or successor, if our business is restructured or sold, with the same level of protection.

Our team and providers may be located outside the Kingdom, and some of your data may be processed there. Where this happens we take steps to protect it as the PDPL requires.

We keep personal data only for as long as needed for the purposes in this policy, including to meet legal, tax and accounting requirements and to handle disputes. When it is no longer needed we delete it or anonymize it.

We use reasonable technical and organizational measures to protect personal data against loss, misuse and unauthorized access. No online service is completely secure, so please do not send sensitive documents through the contact form.

Under the PDPL you have the right to:

• be informed about how we use your data;
• access your data and receive a copy;
• ask us to correct inaccurate or incomplete data;
• ask us to delete your data when we no longer need it;
• withdraw your consent at any time, without affecting what we did before you withdrew it.

To use these rights, email us at aalam@apexarabia.sa. We will reply within the period the law sets. You may also complain to the Saudi Data and AI Authority (SDAIA).

The Website is for business use and is not intended for anyone under 18. We do not knowingly collect personal data from children.

The Website links to services we do not control, including WhatsApp, social media platforms and government websites. It also loads fonts from Google Fonts, which means your browser contacts Google when a page loads. These third parties have their own privacy practices, and we are not responsible for them.

We may update this policy from time to time. The date at the top shows when it last changed. If we make a material change, we will tell you on the Website.

For questions about this policy or your personal data, contact [Registered legal entity name] at aalam@apexarabia.sa or +966 53 786 64 64.